Frequently Asked Questions

About CBD

What Is CBD?

CBD is just one of many compounds called cannabinoids derived from the hemp plant that react with naturally-occuring receptors in our brain and body that have many potential health and wellness benefits.

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What is THC?

THC is an active cannabinoid that causes psychoactive effects associated with marijuana. THC is regulated by the Cannabis Control Act and is illegal in Japan. All of Contene's products are 100% THC-free so they can be used without worry.

What is hemp?

Hemp is a plant of the Cannabis Sativa class that grows all over the world that has been used in practical and medicinal purposes for thousands of years. There is a rich history of cultivating hemp in Japanese culture up until World War II. Hemp still plays an integral role in Shinto rituals to this day.

Is CBD legal?

CBD legality differs from country to country. It is legal in both Japan and the United States.

Is CBD safe?

Yes. Although body chemistry varies from person to person, CBD and other cannabinoids have not shown any serious risk to health. That being said, everyone can react to CBD differently and it's important to pay attention to how your body feels when using CBD. It is also not recommended to use CBD when pregnant or breastfeeding, and before driving.

Where do Contene's cannabinoids come from?

Contene's CBD comes from organic hemp plants grown and harvested in Switzerland. Our CBG and CBN come from the United States.

About Contene Products

Where are Contene's products produced?

Contene's skincare products are all made in Tokyo in a state-of-the art factory. Our CBD oil is made in Shizuoka using organic coconut oil imported from the Philippines.

What kind of ingredients are used in Contene products?

For both skincare and wellness products, we use a wide range of plant extracts and naturally derived ingredients. We source ingredients locally when possible, and do not use any form of animal products. All of our products are 94-99% naturally-derived. Please refer to product pages for a detailed list of ingredients.

What is the difference between Contene and other brands?

Contene prides itself on using the highest quality ingredients with products ranging from 94-100% naturally-derived. Our skincare products are specially formulated to help nourish even the most sensitive of skin but can be used by all skin types. Our CBD oil uses the highest quality organic coconut oil and only naturally-derived cannabinoids sourced from organic hemp plants in Switzerland, and the United States. We also pride ourselves on being as sustainable as possible in our business decisions from packaging, to sourcing, to shipping.

Returns/Defects/Order Cancellation

Returns

Satisfaction is our utmost priority. We allow an complete order refund for any reason within 15 days once per customer.

Defective products

If there is any problem with the product you received, we will promptly replace it. Please contact support@contene.jp with your order number.

Cancellations

If you wish to cancel your order, please contact us at support@contene.jp before the product is shipped. We do not accept cancellations after shipment. Depending on the contents of your order and the condition of the product, we may not be able to accept cancellations or returns.

Shipping & Processing

How long to orders take to process before shipping?

As a standard, we process orders within two business days of order confirmation. This time window is subject to order volume and may vary.

How are orders shipped?

We ship all domestic orders using Yamato Transport. International shipping couriers vary.

What about shipping returns or defective merchandise?

We cover the cost of shipping returns and defective merchandise. Please contact support@contene.jp with your order number to receive a return shipping label.